Computer, Desktop, & Workstation IT Management Services, Support, and Solutions powered by ActiveCare™ - Central Texas

Protect Your Data, Protect Your Business

ActiveCare™ for Desktops

The intelligent remote monitoring tools and 24/7 back-office services provide expert, cost effictive IT Management to make sure your systems operate as required and deliver the ROI you expect for your end users, computers, laptops, and workstations.

Monitoring and Care

Preventative Maintenance Service proactively and regimentally monitors and addresses common problems experienced by end users. Minimize user downtime and prevent issues with a top of the line solution for spyware, malware, viruses, security and patch update management. We handle it all quietly in the background while your employees remain productivie. 

Antivirus

ActiveCare™ can track and verify the integrity of well-known antivirus programs and alerts us of unsynchronized antivirus definition files. If you do not have a solid antivirus solution, ComTech bundles at no extra cost a leading network antivirus for servers and desktops. 

Spyware / Malware Protection and Removal

ActiveCare™ incorporates a comprehensive anti-malware engine that runs seamlessly and automatically in the background to protect desktops agains malwayre, spyware, and worms.

Remote Control

ActiveCare™ allows permission based or unattended remote control of desktops and laptops when they are connected to the Internet. Every remote control session includes audit and screen capture functions.

Service Desk

The ActiveCare™ Service Desk provides end users with immediate helpdesk support. Staffed with experienced Level 2 Technicians, all staff have at least 2 to 4 years experience supporting end users on server, desktop, and network level issues. Helpdesk support is delivered using a combination of phone and remote access tools that are a part of the ActiveCare™ Software Platform.

ComTech has 3 ActiveCare™ For Desktops Products

ActiveCare™ Monitor for Desktops 

Basic preventative maintenance service focused on the most troublesome areas of desktop management including spyware, malware and virus problems, combined with software and security patch maintenance. This monitoring only service is performed unobtrusively to the user by utilizing background services.

ActiveCare™ Complete for Desktops

Our Complete solution for desktop systems. Building on the powerful basis established by ActiveCare™ Monitor, ActiveCare™ Complete adds a fully staffed U.S. based Service Desk for rapid help and support to end users in an efficient and effective manner. The Service Desk utilizes phone support as well as remote access tools as a part of the ActiveCare™ Software Platform. This service is available between 7:00am and 7:00pm Monday through Friday excluding Holidays.

ActiveCare™ Complete After Hours for Desktops

Expand on the ActiveCare™ Complete package by adding 24/7 support including Holidays

Comparing ActiveCare™ for Desktops Products

  ActiveCare™ Monitor ActiveCare™ Complete

ActiveCare™ Complete After Hours

Anti SpyWare and Virus Protection
Remote control (RDP, LogMeIn)
Security Patch and Service Pack Management
Remote Service and Repairs
Help Desk and Troubleshooting for End Users  
On-Site Support  
Asset Monitoring and Tracking  
Software Compliance and Changes  
Operating System Updates and Refreshes  
24 / 7 Support, Including Holidays