Server

Plan Services	Server Watch	Remote Server Care	Remote Server Care+	Full Server Maintenance
24x7 monitoring ^*	P	P	P	P
Escalation & basic fixes ⁺	P	P	P	P
Event log monitoring ^#	P	P	P	P
Back-up log checks ^#	P	P	P	P
Anti-virus log checks ^#	P	P	P	P
Server Availability checks	P	P	P	P
Service Availability monitoring ^#	P	P	P	P
Monitoring network devices like DNS, DHCP, TS etc ^#	P	P	P	P
Basic response time monitoring ^#	P	P	P	P
Monitoring custom performance parameters ^#	P	P	P	P
Server health check and analysis of key trends ^o	P	P	P	P
Patch Assessment & management	O	P	P	P
Service pack updates	O	P	P	P
Log maintenance (both OS and Exchange)	O	P	P	P
Virus definition & prevention	O	P	P	P
Server tuning & cleaning ^o	O	P	P	P
Low priority services	O	O	P	P
End user calls related to server issues or application issues	O	O	O	P

Plan Services	Server Watch	Remote Server Care	Remote Server Care+	Full Server Maintenance
24x7 monitoring ^*	P	P	P	P
Escalation & basic fixes ⁺	P	P	P	P
Event log monitoring ^#	P	P	P	P
Back-up log checks ^#	P	P	P	P
Anti-virus log checks ^#	P	P	P	P
Server Availability checks	P	P	P	P
Service Availability monitoring ^#	P	P	P	P
Monitoring network devices like DNS, DHCP, TS etc ^#	P	P	P	P
Basic response time monitoring ^#	P	P	P	P
Monitoring custom performance parameters ^#	P	P	P	P
Server health check and analysis of key trends ^o	P	P	P	P
Patch Assessment & management	O	P	P	P
Service pack updates	O	P	P	P
Log maintenance (both OS and Exchange)	O	P	P	P
Virus definition & prevention	O	P	P	P
Server tuning & cleaning ^o	O	P	P	P
Low priority services	O	O	P	P
End user calls related to server issues or application issues	O	O	O	P

Plan Services	Server Watch	Remote Server Care	Remote Server Care+	Full Server Maintenance
24x7 monitoring ^*	P	P	P	P
Escalation & basic fixes ⁺	P	P	P	P
Event log monitoring ^#	P	P	P	P
Back-up log checks ^#	P	P	P	P
Anti-virus log checks ^#	P	P	P	P
Server Availability checks	P	P	P	P
Service Availability monitoring ^#	P	P	P	P
Monitoring network devices like DNS, DHCP, TS etc ^#	P	P	P	P
Basic response time monitoring ^#	P	P	P	P
Monitoring custom performance parameters ^#	P	P	P	P
Server health check and analysis of key trends ^o	P	P	P	P
Patch Assessment & management	O	P	P	P
Service pack updates	O	P	P	P
Log maintenance (both OS and Exchange)	O	P	P	P
Virus definition & prevention	O	P	P	P
Server tuning & cleaning ^o	O	P	P	P
Low priority services	O	O	P	P
End user calls related to server issues or application issues	O	O	O	P

Plan	ActiveCare Monitor	ActiveCare Manage	ActiveCare Complete
24x7 monitoring *
Event log monitoring ***
Back-up log checks ***
Anti-virus log checks ***
Server Availability checks ***
Service Availability monitoring ***
Escalation & basic fixes **
Monitoring network devices like DNS, DHCP, TS etc ***
Basic response time monitoring ***
Monitoring custom performance parameters ***
Server health check and analysis of key trends ****
Patch Assessment & management
Service pack updates Log maintenance (both OS and Exchange)
Virus definition & prevention
Server tuning & cleaning ****
Low priority services
End user calls related to server issues or application issues

*All tasks carried out weekly
**All tasks carried out daily.
***All tasks carried out 24x7
****All tasks carried out fortnightly.

Any work provided not falling into the scope of the above Service Plan (such as Emergencies) will be billed hourly

Onsite Support:

We can help with all your hardware problems via an On-Site visit all onsite hardware problems are billed at a reduced hourly rate.

Phone Support:

Instant technical support and answers to your "how to" questions are just a phone call away. Available during your business hours, 7AM till 6PM, EST. Our technicians will either walk you through the answer or control your computer remotely to resolve your call.

Additional Services:

along with Onsite Support, and Phone Support, we offer IT Consulting, and Project Management.

IT Consulting:

We can consult with you on a plan for future upgrade paths and opportunities.

Project Management:

Project work is available and will be billed on an agreed upon price.