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ActiveCare |
ActiveCare Workstation provides an array of essential workstation
management services at a flat rate to small and medium sized businesses
(SMB’s). ComTech helps you minimize the considerable hidden costs of
workstation ownership. ComTech also minimizes the daily hassles involved
with using and managing technology, so you can get on with your
business. General challenges:
With ComTech’s ActiveCare you will get:
The ActiveCare service is a 24x7 service covering the monitoring and maintenance of workstations, servers, and network devices. ComTech has created the following service plans to give you a high-level of flexibility in choosing what services best suit your needs:
This is a preventive maintenance service for workstations designed to proactively and regimentally maintain the most troublesome areas of workstation management such as virus problems, spyware issues and patching. It is performed as a unobtrusive, background service. The services performed under Workstation Care are:
This is a 24x7 monitoring, analysis and escalation service based on alerts and early warning data received from our SAAZ software. Typically any server monitoring tool generates between 9-20 alerts per day per server. Under Server Care ComTech engineers watch the alerts, analyze them and intelligently escalate issues (with steps to resolution) to our local ComTech engineers either by phone (if it is an emergency) or by trouble ticket using the ticketing features within SAAZ. With Server Care, ComTech engineers do not need access behind the end client's firewall or to the servers being monitored. The alert analysis is performed using remote diagnostic software permitting the engineers at the Service Desk to get sufficient diagnostic information to process alerts being received. Server Care covers the following:
Remote Workstation Care:
This combines the Workstation Care Service with unlimited service
tickets for troubleshooting problems related to workstations. These
service tickets are worked on by the engineers at our service center
after business hours. Remote Server Care:
This is a complete, 24x7 server monitoring, remediation, maintenance and management solution. ComTech engineers monitor and troubleshoot server problems based on alerts and early warning information received from the SAAZ software as well as troubleshooting requests received from the local ComTech engineers.
Remote Workstation Care + Service Desk:
Having a live Service Desk provides end-users with immediate support, which is a key component needed to provide ActiveCare. While a large number of IT service providers perform this function in house, there are those who do not consider this as a core competency or do not have the right operational skills to run a live Service Desk on a fixed fee basis.
ComTech provides a live help desk from its Service Desk in Pittsburgh, P.A. The Service Desk is staffed with experienced Level 2 Technicians who have had 2 to 4 years experience supporting end-users on server, workstation, and network level issues. This service is delivered using a combination of phone and remote tools that are a part of the SAAZ Software Platform. Currently this service is available between 7:00am and 7:00pm, Monday through Friday excluding Holidays.
Remote Server Care + Service Desk:
This package includes everything in Remote Server Care + Vendor Management no more needing to call your vendors for support let us do the waiting on hold for you and we will solve the problems while you are able to continue doing your job.
Monitoring of Network Devices:
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Send mail to comtech@comtech-networking.com with questions or comments about this web site. Copyright © 2004 ComTech Computer Services, Inc. |