ActiveCare Workstation provides an array of essential workstation management services at a flat rate to small and medium sized businesses (SMB’s). ComTech helps you minimize the considerable hidden costs of workstation ownership. ComTech also minimizes the daily hassles involved with using and managing technology, so you can get on with your business.
 

General challenges:

	Reliability of network is in question.
	Security in question.
	Spending patterns of IT are erratic.
	Limited information or transparency other than when something breaks.
	Network downtime is costly to your business bottom line.
	Internal IT is too costly.
	Spend too much time solving minor IT problems.

With ComTech’s ActiveCare you will get:

Peace of mind

	Leave the fire fighting to us. Let us be your network watchdog, allowing you to focus on your core business and revenue-generating activities.
	Increased productivity
	Reduce the business impact of IT failure by shortening the mean time from network failure to issue resolution by allowing us to watch your network through our priority response guarantee.
	Cost Savings 24x7x365 monitoring provides visibility into your network allowing us to immediately determine the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to mere minutes—resulting in substantial cost savings and downtime reduction for you.
	Accountability & transparency into your ISP or other hosted applications.
	Because we can monitor the connectivity of your internet connection and other hosted applications, we can provide reporting around the actual delivery of such service level you are paying for. Services—all designed to ensure you are receiving the guaranteed services you are paying for.
	Access to a wealth of IT expertise and experience
	Our staff has over 100 years of combined experience and is accredited by Cisco, CompTIA, Microsoft, Novell, and many others.

The ActiveCare service is a 24x7 service covering the monitoring and maintenance of workstations, servers, and network devices. ComTech has created the following service plans to give you a high-level of flexibility in choosing what services best suit your needs:

Workstation Care:

This is a preventive maintenance service for workstations designed to proactively and regimentally maintain the most troublesome areas of workstation management such as virus problems, spyware issues and patching. It is performed as a unobtrusive, background service. The services performed under Workstation Care are:

	Antivirus Management
	Spyware Management
	Temporary File/Internet Debris Removal

Server Care:

This is a 24x7 monitoring, analysis and escalation service based on alerts and early warning data received from our SAAZ software. Typically any server monitoring tool generates between 9-20 alerts per day per server. Under Server Care ComTech engineers watch the alerts, analyze them and intelligently escalate issues (with steps to resolution) to our local ComTech engineers either by phone (if it is an emergency) or by trouble ticket using the ticketing features within SAAZ. With Server Care, ComTech engineers do not need access behind the end client's firewall or to the servers being monitored. The alert analysis is performed using remote diagnostic software permitting the engineers at the Service Desk to get sufficient diagnostic information to process alerts being received. Server Care covers the following:

	24x7 monitoring, analysis and escalation
	Antivirus monitoring
	Backup monitoring*
	Patch management
	Early Warning and Preventive Alerts for:
	Hardware (memory, disk, RAID and UPS)
	Microsoft Windows 2000 and upwards
	Active Directory
	Linux
	Microsoft Exchange 2000 and upwards
	Microsoft SQL Server 2000 and upwards
	Citrix Metaframe
	Antivirus

Remote Workstation Care:

This combines the Workstation Care Service with unlimited service tickets for troubleshooting problems related to workstations. These service tickets are worked on by the engineers at our service center after business hours.

Remote Server Care:

This is a complete, 24x7 server monitoring, remediation, maintenance and management solution. ComTech engineers monitor and troubleshoot server problems based on alerts and early warning information received from the SAAZ software as well as troubleshooting requests received from the local ComTech engineers.

	24x7 monitoring and troubleshooting
	Antivirus management
	Backup management
	Patch management
	Service Pack installation
	Early warning and preventive maintenance for:
	Hardware (memory, disk, RAID and UPS)
	Microsoft Windows Server
	Active Directory
	Linux
	Microsoft Exchange
	Microsoft SQL Server
	Microsoft Small Business Server
	Citrix Metaframe
	Antivirus

Remote Workstation Care + Service Desk:

Having a live Service Desk provides end-users with immediate support, which is a key component needed to provide ActiveCare. While a large number of IT service providers perform this function in house, there are those who do not consider this as a core competency or do not have the right operational skills to run a live Service Desk on a fixed fee basis.

ComTech provides a live help desk from its Service Desk in Pittsburgh, P.A. The Service Desk is staffed with experienced Level 2 Technicians who have had 2 to 4 years experience supporting end-users on server, workstation, and network level issues. This service is delivered using a combination of phone and remote tools that are a part of the SAAZ Software Platform. Currently this service is available between 7:00am and 7:00pm, Monday through Friday excluding Holidays.

Remote Server Care + Service Desk:

This package includes everything in Remote Server Care + Vendor Management no more needing to call your vendors for support let us do the waiting on hold for you and we will solve the problems while you are able to continue doing your job.

Monitoring of Network Devices:

ComTech provides monitoring via SNMP and troubleshooting of network and hardware devices such as switches, routers, UPSs, and network Printers.