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ActiveCare Features:
ActiveCare
ActiveCare is the software infrastructure that all of ComTech’s ActiveCare
monitoring and reporting lies. ActiveCare has a secure 256bit encrypted
connection to ComTech’s servers where it is monitored 24/7/365.
Antivirus
ActiveCare can track and verify the integrity of well known antivirus programs
and alet ComTech of unsynchronized antivirus definition files. ComTech also bundles, at no
extra cost, AVG Professional antivirus for server, desktop and gateway
protection.
Malware/Spyware Protection and Removal
ActiveCare incorporates a comprehensive engine (Counterspy from Sunbelt
Software) that runs seamlessly and automatically in the background daily
to protect desktops against malware, spyware and worms.
Dashboard
ActiveCare has a built-in web dashboard driven user interface (UI) that gives
our customers a bird's eye view of IT assets (servers, desktops, network
devices) across the customers site(s).
Reporting Engine and Executive Reports
ActiveCare's reporting features contain pre-defined reports for asset
management, performance trending, patch analysis, antivirus and
anti-spyware details as well as change reports. ActiveCare also contains a
report builder where you can create a report of your liking. Lastly,
ActiveCare generates "Executive Reports" either on-demand or at the end of the month which will be
presented to the customer monthly.
Monitoring and Trend Reporting
ActiveCare features include monitoring for availability, performance, capacity
and security with an advanced escalation and an alerting system to proactively notify
ComTech in case an element in our customer's network develops a problem.
Secondly, ActiveCare stores the data gathered from monitoring for generating
trend analysis reports, analytical reports and summary reports. Such
reports are very useful for planning and predictive analysis.
ActiveCare
works on a remote monitoring architecture and supports a variety of
protocols such as SNMP, WMI, Event Log Monitoring, SSH/Telnet, PerfMon,
etc.
Servers/Devices
Servers and the server operating system are monitored for various
parameters such as CPU, memory, disk, event log information, critical processes, services and
response time. Directly out of the box, ActiveCare's features include
monitoring parameters for Windows, Linux, IP Devices and SNMP enabled
devices such as printers, routers, switches and firewalls.
Applications
ActiveCare contains pre-compiled parameters to monitor well-known applications
such as Exchange, SQL Server, Terminal Server, Oracle, Citrix,
Anti-Virus, Blackberry and a host of other applications. The ability to
monitor the entire stack of the application and the server makes problem
detection and planning very easy.
Backup Monitoring and managing backups, especially tape backups, are
highly time-consuming tasks. ActiveCare has an extensive module dedicated to
reporting and monitoring backups from applications like Veritas Back Exec. Issues like tracking failed and
completed jobs, time taken for backups and reports on restores are all
included.
Asset / Inventory Management
ActiveCare contains a detailed inventory management module that automatically
scans a network and develops a comprehensive inventory of desktops, servers, software and
network configurations. IT asset audits, determining license compliance and determining upgrades is
a job made easy. This module also features change tracking, hardware and software, between
multiple asset scans.
Remote Control
ActiveCare allows either permission based or unattended remote control of
desktops and laptops when they are connected to the Internet. Similarly,
ComTech’s engineers can use ActiveCare to remote into servers through RDP
without opening ports or without needing to know the server's IP
address. Every remote control session has audit and screen capture
functions.
Software and Job Deployment
ActiveCare can be used to deploy software, updates and fixes automatically to
workstations and servers across the network. Any package or script can
be deployed such as a MSI package, a batch file or a custom developed
package.
Patch Management
ActiveCare has a built-in engine to scan the network for missing security
patches which can then be automatically downloaded, packaged according to each machine's
configuration and delivered. As part of the patch management process we
have a security team in place that provides a whitelist/blacklist
service for all Microsoft patches and updates.
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